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Utility, internet, and phone bills can often be lowered with a few calls. A little time can save money every month.
Check your usage
Look at past bills to see if usage jumped. A sudden spike may mean a meter error, a leak, or an appliance problem.
Ask about programs
Many utilities offer budget billing, payment plans, and help for low-income or senior customers. Ask what programs you qualify for.
Internet and phone
Plans and promotions change often. Ask about current deals, remove services you do not use, and compare other providers in your area.
If you can't pay
Call before the due date. Ask for a payment arrangement. Some states limit shutoffs in extreme weather or for medical needs; ask your utility or state utility commission.
Step by step
- Gather the last few bills.
- Compare usage and charges month to month.
- Call customer service and ask for a review of the bill.
- Ask about discounts, programs, and cheaper plans.
- Get any change confirmed in writing.
Helpful tips
- Read your own meter and compare it to the bill.
- Ask about energy audits or efficiency rebates.
- Be polite but clear about what you want.
- Ask for the retention or loyalty team for internet and phone.
- Set a reminder before promo rates end.
What to keep on file
- Recent bills
- Confirmation of plan changes
- Payment arrangement terms
- Notes from calls with names and dates
One phone call could lower your bill for months to come.