Frequently asked questions
Can I negotiate my electricity bill?
Rates are usually set, but you can ask about programs and plans.
Can I negotiate internet bills?
Often yes. Ask about current offers.
What is LIHEAP?
A federal program helping with energy costs.
What if my bill is too high?
Ask for a review and meter reading.
Can my utility shut off service?
Rules vary. Some states limit shutoffs. Ask your utility.
What is budget billing?
Even monthly payments through the year.
Should I use my own modem?
It can save rental fees if allowed.
How do I find assistance?
Contact your utility, state agency or 211.
What is the retention department?
A team that may offer deals to keep customers.
Can I switch energy suppliers?
In some states. Read contracts carefully.
What if I cannot pay?
Call before the due date and ask for a payment plan.
How do I check for water leaks?
Watch your meter when no water is used.