Utility bills

Glossary

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Usage charge
Cost based on how much you use.
Fixed charge
A monthly charge that does not change with use.
Budget billing
Even monthly payments through the year.
Estimated read
A bill based on estimated usage.
LIHEAP
Federal program helping with energy costs.
Lifeline
Federal program helping with phone or internet costs.
Time-of-use plan
Prices that change by time of day.
Retention department
Team that tries to keep customers.
Public utility commission
State agency that regulates utilities.
Weatherization
Improvements to reduce energy use.