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Sample bill review request

Use this as a starting point.

Subject: Bill review request, account #[number]
Hello [Utility name],
My bill for [month] was $[amount], much higher than my usual bill of
about $[amount]. My usage shows [details].
I am requesting a review of this bill and an actual meter reading.
Please let me know if I should pay part of the bill during the review.
Thank you,
[Your name]
[Phone number]